There is currently one resource available to you to help resolve problems with installing or running the game software.
Technical Support by eMail
The current prefered method of support is by emailing firstname.lastname@example.org. To receive help you must provide a comprehensive description of your problem, including what platform you are attempting to run the client on, and the exact text of any errors you encounter. Please allow anywhere from 8 to 24 hours for a response to your problem (the time it takes to respond greatly depends on if it is daytime in the US). If you do not recieve a reply within 24 hours please re-submit your support request, as emails sometimes get lost among the flood of spam we receive.