Below you will find answers to the most frequently asked questions related to your subscription for A Tale in the Desert. If you can't find the answer you are looking for here, it is most likely that your billing issues can be answered by placing a Developer Call (from within the game click yourself, choose Special, then Call A Game Master, then Developer Call). If your billing problem results in your account being locked out, or you are unable to log in for any other reason, you may contact eGenesis by email at pharaoh@egenesis.com or by phone at either 1-800-498-3004 or 412-367-1000.

All billing problems must be handled by the Developer staff. The Game Masters can not assist you in resolving a billing problem, other than to forward your information to a Developer. You may contact a Developer at any time (in game, by email, or by phone) but they are generally only able to assist you Monday through Friday during normal working hours in the US (9AM to 5PM EST).

Additional contact information (such as the eGenesis mailing address) can be found here.
Free 24 Hour Trial

Customers with a free trial are allowed to do many of the activities in the game, but not all. To gain full access, you will need to subscribe. The free trial ends after 24 hours of gameplay, which you can use gradually over multiple sittings. When your free trial is over, you will need to subscribe to continue playing.
Monthly Subscription

The subscription price is $13.95 US Dollars per month. Subscriptions can be paid for with a MasterCard or Visa (from within the game, click on yourself, choose Utilities, then Billing, then Start My Subscription (Credit Card)), or by using PayByCash.com. Note that PayByCash is a company independent of eGenesis. For more information see the PayByCash ATITD Merchant Info Page.
Billing Cycle

If you subscribe via credit card, you will be charged $13.95 immediately, then again on the same day each subsequent month. If you subscribe on the 29th, 30th or 31st of the month, your credit card may be charged on the 1st of the month instead. To prevent automatic charge, you must close your account. You can do this using the billing menu (from within the game, click on yourself, choose Utilities, then Billing, then Cancel My Account) or by calling eGenesis at 412-367-1000.
Changing Payment Methods

If we have a credit card on file for you, and if the card we have is not the card you want to use, or if you have decided to switch to PayByCash, then you should select Change Payment Method on the billing menu (from within the game, click on yourself, choost Utilities, then Billing, then Change Payment Method).
Account Balance

Normally, your account balance will be zero (you can review this any time from within the game, click on yourself, choose Utilities, then Billing then Account Information). If you have a balance, it means that you sent extra money. This cannot happen when using a credit card, but it can happen if you mail a money order to PayByCash. In this case, the money will remain in your balance until the start of your monthly cycle, at which time it will be used to pay for the next month of your subscription.

Note that if you paid using PayByCash, your balance will not be exactly equal to the amount you sent. That is because PayByCash subtracts a small fee, and then sends the rest to eGenesis. Your balance shows the amount that arrived at eGenesis. Normally, this will be exactly the amount needed to pay for one or more months of subscription.


 

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